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Sherpa Services

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Accessibility

Statement

This accessibility statement applies to content published on the Unified Sherpa Services website.

This website is run by Jisc. It is designed to be used by as many people as possible. The text should be clear and simple to understand. You should be able to:

  • Change colours, contrast levels and fonts using browser or device settings
  • Zoom in up to 400% without problems
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Use most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is this website

We know some parts of this website are not fully accessible:

  • Not all content is readable via screen reader software
  • Not all elements are reachable via keyboard
  • Screen readers may not read some elements exactly as they appear
  • No error suggestion upon incorrect search
  • Some context changes do not alert the user.

Feedback and contact information

If you are experiencing difficulty with any content on Sherpa Services or require assistance with any part of our site, please contact us as detailed below and we will be happy to assist. If you wish to report an accessibility issue, have any questions, or need assistance please contact help@jisc.ac.uk.

How to request content in an accessible format

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille contact us:

We will consider your request and get back to you.

Enforcement procedure

If you contact us with a complaint and you are not happy with our response contact the Equality Advisory and Support Service (EASS).

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the "accessibility regulations").

Technical information about our accessibility

Jisc is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed under Non-accessible content.

Non-accessible content

Non-compliance with the accessibility regulations:

  • [1.1.1 Non-text Content]: Missing alt tags for decorative icons. No placeholder text will be shown in an event where the icon does not render.
  • [2.1.1 Keyboard]: Dropdown component missing focusable attribute. Filtering by “rows per page” drop down not navigable via keyboard on Search Sherpa Services results page and on the Publisher record.
  • [2.1.2 No Keyboard Trap]: Dropdown component missing focusable attribute. Filtering by “rows per page” drop down not navigable via keyboard on Search Sherpa Services results page and on the Publisher record.
  • [2.5.3 Label in Name]: Label and Name attribute mismatch for the Search Sherpa Services form, Transitional Agreement Lookup Tool form and Compliance Checker Form. Assistive technologies may not be able to infer which component a user is referencing.
  • [3.3.2 Labels or Instructions]: Empty aria form labels in the feedback box. Assistive technologies may not recognise it.
  • [4.1.2 Name, Role, Value]: Not all user interface components have a name, role and value. Assistive technology may not understand the component.
  • [1.3.5 Identify Input Purpose]: Missing attribute on forms. Purpose of input fields may not be determinable via assistive technology.
  • [2.4.5 Multiple Ways]: Two ways of navigating the site (via header and footer) however both offer the same method. Some pages may be more difficult to navigate to.
  • [2.4.6 Headings and Labels]: Empty aria form labels in the feedback box. Assistive technologies may not be able to recognise elements.
  • [3.2.4 Consistent Identification]: All icons have missing attributes. Assistive technology may use different descriptions or names when referencing the same icon.
  • [3.3.3 Error Suggestion]: Search Sherpa Services does not provide suggestions upon incorrect query.
  • [4.1.1 Parsing]: There is a bug leading to two items sharing the same ID.
  • [4.1.3 Status Messages]: Missing aria role for loading modals. Website may not alert users to context changes.

Remediation date to address the above non-compliance issues is planned for the end of August 2024.

Non-compliance: third-party tools

Hotjar

We use Hotjar to better understand our users’ needs and optimise the experience of this website. We do not have a suitable alternative and, as we do not control the platform, are unable to make the changes required to improve it. We are aware of a number of accessibility issues and Jisc is looking to retest its accessibility during December 2023. This statement will be updated to show the results of that testing.

How we tested this website

Evaluation of the website’s compliance was carried out via self assessment on 20 November 2023. Using a combination of manual testing and automated testing (Axe, Lighthouse, SiteImprove and Wave).

What we are doing to improve accessibility

Evaluation of the website’s compliance was carried out as a self assessment.

Whenever new features are released they go through our internal quality assurance checks and must meet WCAG 2.1 AA. We are also committed to working on the issues above.

Preparation of this accessibility statement

This statement was prepared on 15 November 2023. It was last updated on 20 November 2023.

Content modified from the GOV.UK accessibility statement - used through the GOV.UK accessibility statement v3.0